FAQs

Do I need a Doctor’s Referral?

Physiotherapists are first contact practitioners in Australia. This means that you DO NOT need a referral to see our physiotherapists. This is applicable to all clients who will be using a Private health fund to cover the portion of their fees.

How does the funding option work in terms of referral?

Shorten DVA or Medicare (EPC/CDM)
Clients with Veteran Affairs and Medicare EPC (Enhanced Primary Care Plan) will require a Doctor’s referral prior to being assessed and treated by our Physiotherapists.

Return to workSA (workcover) or Motor Vehicle Accident (MVA)
Clients on Workers compensation (Return to WorkSA) or Motor Vehicle Accident (MVA) will require a valid claims number and their case managers details for the sessions to be covered by their respective funding body. In cases where clients are waiting for their claim to be approved, they need to settle their respective accounts on the day of the service and submit the receipt to be claimed later from the funding bodies (e.g: work cover or MVA).

NDIS
Clients with NDIS funding options, who are self-managed or use a registered plan management provider can be seen by our physiotherapists. They will need the valid details of the approval and Plan manager details.

If you would like to learn more about these funding options please give our team a call on 8221 5011.

How can I claim a rebate for my session?

We have HICAPS facilities available at all of our locations, which will allow you to claim a rebate for any Physiotherapy or Remedial Massage consultations.

How much can be the gap after the private health fund rebates?

Private health funds usually subsidies and cover the portion of the healthcare fees. The gap is dependent on your healthcare fund and your specific level of cover. If you would like to learn more about how much you can expect to receive as a rebate please get in touch with your health fund, and you can quote the physiotherapy codes below as a reference if required.

Fee structure
Initial (Code: T500): $115
Subsequent (T505): $99
Long/In Studio (T506): $115
60 minute massage: $110

How are you different from other physiotherapists that I have seen before?

  • We start with ‘identifying the root cause of the problems’ and focus on ‘actual long term solutions’ and not quick fixes!
  • We commit ourselves to your goals and help you to be committed to your own health and take control of your health, fitness and recovery so you can live the life you love.
  • Our consultation times are longer than industry standards, which our physio/massage therapist fully dedicates to your needs.
  • Our team prides itself on being up to date with the latest research and techniques for treating all manner of conditions.
  • They offer personalised care and will be in communication with other health professionals who you may be seeing to ensure that you are getting the best treatment from all parties involved.

What to expect in the initial session?

During you initial session, your Physiotherapist will assess your injury. They will take a complete personal history, review your symptoms and do various tests and measures to ensure they have a thorough understanding of your personal circumstances.

Your Physiotherapist will offer a diagnosis and explain their treatment recommendations. They will help you set goals, answer your questions and, if necessary, give you a treatment such as Joint Mobilisation, Massage, Acupuncture, Pilates instruction or a real-time Ultrasound Training session.

In this time they will talk with you about your condition or pain and develop a treatment plan for your recovery or to achieve your goals. Most importantly, this initial session is primarily about creating a clear diagnosis and developing clear expectations about the road ahead.

A treatment plan can include:

  • Hands on treatment techniques such as dry needling, joint mobilisation and massage
  • A prescribed home exercise program, which is prescribed through an app demonstrating all the relevant exercises and how regularly they should be performed
  • Educational material or additional information
  • Referral to a health practitioner or further scans, if needed

Your treatment will progress in a manner specific to you and your presentation. You might move quickly into a strengthening program or might require remedial massage and more manual therapy, or clinical exercise might be the best route for you.

Our practitioners will spend considerable time discussing these options with you and select the treatments that are most advantageous for your specific presentation.

How do I know if a physio can help me? I may have a very Complex or chronic condition?

If you have a complex or chronic condition and would like to know if our physio team can help you, please get in touch with us via email (info@therapia.com.au) or over the phone (8221 5011). They are always happy to listen to you and understand your presentation. After a quick chat, often we can give you an indication if Physiotherapy will help you and if we are the right fit for your needs. If needed, we are more than happy to refer you to a health practitioner or specialist who we feel is best suited to help you.

This will be friendly advice and should not be replaced with a proper assessment and management plan. If the physiotherapist feels that they can help you and they will work with you to formulate a plan to help you achieve your health and fitness goals during a proper assessment session.

Do you need to get in touch with my other health service providers? (e.g: Doctors, Podiatrists, EP, Surgeons, etc.)

We work closely with other health professionals who you may be seeing, including your GP or specialists, and we’ll be in regular contact with them after your consultations so that you are getting the best possible treatment.

What should I wear?

Since Therapia’s team will be moving, stretching and exercising you, we recommend you bring comfortable, unrestrictive clothing or sportswear to all your treatments.

Your clothes should allow us to easily evaluate your area of injury. Please bring a pair of clean socks if you are attending a Clinical Pilates session.

What should I bring?

Please bring any X-rays and scans relating to your problem area, as well as details of your previous surgeries, general health information and medication details. If your visit relates to a work or motor vehicle injury, and you will be claiming compensation, please bring all the relevant details.

Above all, bring a positive “can do” attitude. We will help you get in touch with your body and our sympathetic staff will offer you peace of mind.

Subscribe to our newsletter

This field is for validation purposes and should be left unchanged.